Filipino IT Provider Leverages IBM SmartCloud

IBM SmartCloud Enterprise solution helps the company improve customer satisfaction while reducing costs

Quezon City, August 28, 2012 – IBM (NYSE: IBM) today announced that Integrated Open Source Solutions (iOSS),  a homegrown IT services and solutions provider from the Philippines, has successfully leveraged IBM SmartCloud Enterprise (SCE) to offer superior customer service and expand its market presence. 

Under its current IT infrastructure, iOSS utilized on-premise servers to run testing, development and production processes, as well as to host customer solutions. As more customers engaged its services, iOSS faced a sharp increase in workload, resulting in performance and connectivity issues, requiring a more robust and reliable data center solution. 

“Our current IT infrastructure does not have the network and electrical power reliability of a data center, something which our clients now require.” explained Joe Gene Quesada, President of iOSS.  “We realized that we needed to have a solution for our clients that required 99.9%  server uptime and connectivity across multiple Internet Service Providers, something which our current set up could not provide in a cost effective manner.” 

The multi-tenant IBM SCE public cloud solution has provided iOSS, which specializes in the development of customized and cost-effective solutions with open source tools and technologies, the ability to reduce operating costs, increase system scalability and flexibility, achieve much faster deployment, and provide significantly increased uptime and connectivity. 

“With IBM’s public cloud solution, we can now more efficiently meet our business requirements, without making the significant capital investments required for a data center. By supplementing our IT infrastructure with a flexible and sustainable public cloud solution, we can now offer even more cost-effective solutions to our customers, helping push further adoption of cloud-based services in the Philippines,” said Mr. Quesada. 

To better support its customers and ease the strain on in-house servers, iOSS engaged experts from IBM Global Technology Services to work out a feasible plan to integrate a public cloud solution into its overall IT infrastructure. iOSS chose to implement the IBM SmartCloud Enterprise solution – IBM’s enterprise-class public cloud infrastructure-as-a-service (IaaS) offering – and signed on for the service under a ‘pay-as-you-go’ service model. IBM SmartCloud Enterprise is built on an agile cloud infrastructure designed to provide access to security-rich, enterprise-class virtual server environments that can be leveraged for development, test and other dynamic workloads.   

“Our solution delivered a secure and scalable hosted IT infrastructure with on-demand access to virtual server and storage resources, making it a perfect fit for iOSS,” said Mariels Almeda Winhoffer, President and Country General Manager, IBM Philippines. “In order to keep up with client demands, the company now runs its test and production workload activities on IBM’s SCE cloud, allowing almost instant deployment, 99.9% server uptime and network connectivity reliability, cost savings, easier IT management and more efficient project quality, a strong business advantage for a company like iOSS.” 

After the implementation, iOSS achieved several benefits almost immediately. By placing its heavy-processing workloads onto the cloud through IBM’s SmartCloud Enterprise solution, the network bandwidth strain on its in-house servers was eased, improving the performance of its services. Their IT department could also now respond with greater agility to workload spikes, and securely deploy applications for its clients from the public cloud. 

In addition, the up-front implementation costs were minimized through the ‘pay-as-you-go’ service model. With virtually unlimited system capacity, iOSS now enjoys greater flexibility when it needs to scale up or down according to evolving client requirements. The SmartCloud Enterprise solution also provided a self-service portal that aids in monitoring and management, which in turn helps to greatly reduce administration time and complexity. 


 Sources: A Taste of Goodness